Simplesat feedback integration | Voters

Simplesat feedback integration

Martin von Stein

We use Simplesat to collect feedback from clients on ticket closure - having this integrated with CG to prompt users for feedback via the chat would be invaluable.

August 16, 2022

Jack Taugher

I agree.

Marc Rosa

marked this post as

open

Martin von Stein

Hi Mark! Almost a year later. How's this looking? :)

Matt Linn

Martin von Stein: Hi, Martin! While we don’t yet have a direct integration, we now support variable-embedded URLs at Snippet level! Check out some examples here: 
https://threadmagic.notion.site/CSAT-survey-setup-fc496c669bc8442eb9fa7030625ce95f
Partners are seeing a big boost in reply % almost immediately. 
Let us know how it goes!

Mark Alayev

marked this post as

planned

Hi Martin! We have another customer using SimpleSat and we already were in the process of rebuilding the URL to make the necessary API call from the Chat. We will keep you posted as we spec out this feature further.