Feature Requests

As an MSP I would like to support my clients from their SMS.

We would like to receive project tickets in Slack, Microsoft Teams and Inbox channels, with the ability to update notes as well.

Protect portal with MFA

Add the ability to drive workflows based upon SLA progress (10 minutes left on SLA, 33% of SLA remaining, etc)

For frequently asked questions, techs commonly provide a repeated snippet and a link to a help desk article, usually linking to documentation captured in IT Doc tools like IT Glue. How Might We automatically generate responses to FAQs based on the content provided for a contact's business within IT Documentation?

I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket. It is important for us to be able to review a ticket to see who may have made changes to the ticket. For example, when I closed a Thread through inbox, It does not show my name on it anywhere.

Original title: Simpler adding of members to channels (member channels, Admin tools) Channel member management today is cumbersome. We would like the ability to assign members to teams or groups in Inbox and assign those teams/groups to channels in inbox. This will allow us to more efficiently manage a large team in the platform for employee onboarding, off boarding and transfers.

AI that can identify trends in client's ticket history. Many times "band-aid" fixes are applied to individual support sessions when those symptoms could be indicative of greater issues. Something that automates this process and potentially reports that to the account managers could go a long way in providing long-term resolutions.

We use the due date field in connectwise and would like to see it in inbox

We would like to have custom fields in Inbox so that we can track certain key metrics.