Ability to auto-assign new threads | Voters

Ability to auto-assign new threads

planned

Consulting IT IT

As the app doesn't quite alert loudly or long enough, being able to auto assign chats in round robin to our agents would be helpful to ensure clients get a response from Live Chat.

September 30, 2021

Amine Elkinani

marked this post as

planned

Marc Rosa

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open

Marc Rosa

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under review

Thread

Merged in a post:

Dispatch from Inbox

Evan Dumouchel

Can we dispatch from ChatGenie? - We would love to assign tickets and set the specific time the way we use the Dispatch Portal from within ConnectWise Manage!

May 19, 2022

Thread

marked this post as

in progress

Thread

marked this post as

planned