Protect portal with MFA

tag a member from my team and that member will see all the tickets they are tagged on and can remove themselves from it.

I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket. It is important for us to be able to review a ticket to see who may have made changes to the ticket. For example, when I closed a Thread through inbox, It does not show my name on it anywhere.

Also possible for the AI to access the Chat in ScreenConnect and use that as part of time entry?

Would be helpful in creating a flow to look for tickets that are no currently assigned to someone. It would be nice if more of the actions had the same options, ie: include like, not like to categories that only have = or !=, etc.

We want to be able to set our own expectations with the customer when they initiate a chat in messenger on how quickly someone will be with them and what to expect.

We have custom ticket templates that our techs use that force them to split out their notes into sections based on what the issue was, what steps they've already taken and what they plan to do next. Would be nice to have the option in TimePad to import those templates for them to continue using. For now we have added them as snippets but they have to copy and paste from Reply into TimePad or manually type them out on their own.

Can we add a field as a ConnectWise Action that will allow to change Agreement from Inbox, Slack & Teams