We would like to have Thread Inbox available as a pod in Connectwise when working service tickets

We would like to create a channel for unassigned threads but currently you can only filter on assigned, not unassigned.

I'd like to be able to have different logos for dark mode/normal. It’ll only allow for one color at a time.

As an Autotask partner, we would like to be able to override the work type and work role for time entries in Inbox.

I use one email in Teams but my Autotask and Thread account is tied to a different email account. As a result, when I post replies to a thread from Teams, it saves to the ticket as the API user. If I add my teams email as an alternate email address in Autotask, it should sync my updates with my user account.

We would like Inbox to honor and preserve our thread sort order on each channel within Inbox. So that when we click off a channel or refresh/reload inbox the sort order persists.

Can we add an indicator that there is a new response from the technician on the home page?

When creating a new thread for customers, its really slow.

Can we have an option to disable the "Select device" on a per MSP or a per Client company basis?