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Roadmap

Planned

Filter or sort Inbox by thread status
Feature Requests
Magic AI: CW board inclusion/exclusion
Feature Requests

In Progress

Afterhours AI Bot Outgoing Calls to On-Call Techs
Feature Requests
We would like to be able to White label the OTP emails
Feature Requests
Dispatching Automation
Feature Requests
Route tickets to correct company using AI
Feature Requests
ConnectWise RMM
Integrations
NinjaRMM
Integrations
Individual Module for Magic AI
Feature Requests
Filter views by SLA Status
Feature Requests
Hudu vendor integration
Integrations
Rewst vendor integration
Integrations

Complete

Automatic Voicemail Audio Transcription for Email Connector in ConnectWise Manage
Feature Requests
Include Caller Info in Voice AI Summaries
Feature Requests
Pass contact information to CW when contact not found by phone or name
Feature Requests
Associate Unknown Callers to Company Instead of Default Contact
Feature Requests
Add Dutch Voice 'Jeroen' to Cartesia Dropdown
Feature Requests
Support Shared Phone Numbers in Contact Mapping
Feature Requests
Cloud Voice Providers
Integrations
Automatic Call Forwarding During System Downtime
Feature Requests
Pronunciation guide for company name or specific word override
Feature Requests
Mute real-time message notification sounds during voice calls in Thread desktop app
Feature Requests
[Voice] Complete handoff without prompting technician to accept the call
Feature Requests
Display Original Caller ID Instead of Voice AI Auto-Attendant Number
Feature Requests
Voice AI Teams Integration: Call Recording, Transcript, Summary, and Time Entry
Feature Requests
SIP Header Customization for Voice Agent Call Routing
Feature Requests
Disable Voice Based Assignment
Feature Requests
Voice Channel Agent
Feature Requests
SLAs: Notifications, flows, and automations
Feature Requests
Teams reactions in messages
Feature Requests
Have the ability what kind of notes are sent on a thread once it is posted in a teams / Slack channel
Feature Requests
Increase Triage Agent Prompt Character Limit
Feature Requests
Holiday-Aware Reminders for Reminder Agent
Feature Requests
Ability to schedule out holiday and non-standard office hours
Feature Requests
Outbound Transcription
Feature Requests
Magic AI: Ability to detect trends
Feature Requests
Add Columns to Views in Thread Inbox
Feature Requests