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Feature Requests
1152
Integrations
66
Bugs
128

Roadmap

Planned

Filter or sort Inbox by thread status
Feature Requests
Magic AI: CW board inclusion/exclusion
Feature Requests
Ability to auto-assign new threads
Feature Requests
Change the width of the channel bar on the left
Feature Requests

In Progress

Filter views by SLA Status
Feature Requests
Teams reactions in messages
Feature Requests
SLAs: Notifications, flows, and automations
Feature Requests
Magic AI: Check resolved tickets for resolutions to previously asked questions
Feature Requests
Hudu vendor integration
Integrations
Ability to Reengage Magic Agent After Disengagement
Feature Requests
Have an ability to be on a voice call
Feature Requests
Rewst vendor integration
Integrations

Complete

Allow Ticket ID Variable in Triage Agent Custom Prompt
Feature Requests
Allow for mutliple inline images
Feature Requests
Sync All Calendar Events in Thread Planner
Feature Requests
Save multiple planner filters
Feature Requests
Ability to copy email, phone number displayed in Contact column
Feature Requests
Ability to Change the word ("Bot") in Messenger
Feature Requests
Planner: Drag and drop scheduling
Feature Requests
Granular Admin/Member Roles with Thread Inbox/Admin
Feature Requests
Disable Triage Agent 5-Minute Timer Message
Feature Requests
Reminder Agent - Adjust Time Between Follow-ups
Feature Requests
Group Views
Feature Requests
Channel Folders
Feature Requests
Inbox: Public channels and easier channel creation
Feature Requests
Change 'Exclude Specific Boards' to 'Include Specific Boards'
Feature Requests
Memory Persistence
Feature Requests
Magic Agents triage any ticket source
Feature Requests
Double booking in Planner
Feature Requests
Ability to change default time entry submission to "save external entry"
Feature Requests
Ability to filter threads based on resources
Feature Requests
need for date stamp addition
Feature Requests
Inbox as a pod in Autotask
Feature Requests
Q&A support and overhaul for threads
Feature Requests
Enable Web Search Functionality for Magic AI, Agents & Chat with Magic
Feature Requests
Service Ticket Pod Sorting in ConnectWise
Feature Requests
For messenger desktop, provide returning users easy option to sign out for instances where messenger may be deployed to a shared computer
Feature Requests
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