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Roadmap

Planned

Filter or sort Inbox by thread status
Feature Requests
Magic AI: CW board inclusion/exclusion
Feature Requests

In Progress

Individual Module for Magic AI
Feature Requests
Filter views by SLA Status
Feature Requests
Teams reactions in messages
Feature Requests
SLAs: Notifications, flows, and automations
Feature Requests
Hudu vendor integration
Integrations
Rewst vendor integration
Integrations

Complete

Ability to adjust hold music
Feature Requests
Autotask insight should include voice recording
Feature Requests
Phone transcript should be posted as internal ticket note
Feature Requests
Magic AI: Check resolved tickets for resolutions to previously asked questions
Feature Requests
Disable Triage Agent per User
Feature Requests
Ability to Reengage Magic Agent After Disengagement
Feature Requests
Magic AI: Integrate with IT documentation tools (ex: IT Glue) to auto-generate responses, links to documented questions
Feature Requests
Have an ability to be on a voice call
Feature Requests
Give Voice Agent a Name
Feature Requests
Filtering by Board
Feature Requests
Resizable Panes
Feature Requests
Change the width of the channel bar on the left
Feature Requests
Flow Folders
Feature Requests
Ticket Item Flow Filter
Feature Requests
Inbox View Filter: 'is not' for Status
Feature Requests
Allow Ticket ID Variable in Triage Agent Custom Prompt
Feature Requests
Allow for mutliple inline images
Feature Requests
Sync All Calendar Events in Thread Planner
Feature Requests
Save multiple planner filters
Feature Requests
Ability to copy email, phone number displayed in Contact column
Feature Requests
Ability to Change the word ("Bot") in Messenger
Feature Requests
Planner: Drag and drop scheduling
Feature Requests
Granular Admin/Member Roles with Thread Inbox/Admin
Feature Requests
Disable Triage Agent 5-Minute Timer Message
Feature Requests
Reminder Agent - Adjust Time Between Follow-ups
Feature Requests
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