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Feature Requests

Planned

Re-opened threads should go to the board they were closed on

Feature Requests

Magic AI: Auto-recommend a new summary for low-context initial summaries

Feature Requests

I want to be notified when a thread is assigned to me

Feature Requests

See ticket due date in Inbox

Feature Requests

Multi Factor Authentication

Feature Requests

Change the width of the channel bar on the left

Feature Requests

In Progress

When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread

Feature Requests

Have an alternative way to log in to Inbox

Feature Requests

Option to customize my notifications

Feature Requests

Feature Requests

Complete

Messages for different tickets are getting grouped into one

Feature Requests

MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned

Feature Requests

TimeZest Integration

Ability to zoom in on image attachments in Inbox

Feature Requests

Employee Photos

Feature Requests

Single-Sign On (SSO) login for Partner members

Automatically change the status of a ticket based on chat actions

Feature Requests

Need to start displaying audit logs in Admin panel

Feature Requests

Automatically move tickets to in progress status when replying to a thread

Feature Requests

Note updates also send to Channel / Ticket updates repost thread

Feature Requests

Add "Change Priority" to the action list

Feature Requests

Auto-Fill Date on time entry

Feature Requests

Hide threads from specific boards (ex: Internal) from displaying to contacts in Messenger

Feature Requests

Ability to add contacts in CC field (approvals workflows)

Feature Requests

Scheduling: Calendar view and delegated scheduling capability in Inbox

Feature Requests

Notify techs when *Mentioned*

Feature Requests

Time entries in TimePad: Ability to edit start or stop times by typing in the number directly (versus using the standalone clock inputs)

Feature Requests

We would like non-chat threads that become chats to route to a specific channel

Feature Requests

Populate Work Role and Work Type Defaults in TimePad

Feature Requests

Want to see Cloudradial portal in Teams

Feature Requests

Log which user took an action in Inbox

Feature Requests

Ability to view and change agreements

Feature Requests

As a user of Messenger Desktop, I want to be able to drag the Chatgenie Messenger Desktop App window to a different location on my screen.

Feature Requests

Custom bot responses

Feature Requests

Map statuses with PSA

Feature Requests

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