A
Amine Elkinani
updated the status to
complete
ImmyBot is now live in Thread for everyone. An admin connects ImmyBot once on the Integrations page, and then Super Magic can look up your ImmyBot tenants, find computers, show computer details and list recent maintenance sessions, right from the ticket. It's read-only for now: Super Magic can't start, retry or change maintenance sessions. Thanks to everyone who voted for this.
Learn more: https://docs.getthread.com/super-magic/use-immybot-with-super-magic and https://docs.getthread.com/super-magic/super-magic-tool-reference
A
Amine Elkinani
updated the status to
under review
A
Albert Lotito
what would the integration do/offer? What functionality are you looking for?
B
Brent Kenreich
Albert Lotito 1. Ability to run maintenance in Immy automatically
- Ask the user if we can check some things now or if we should schedule then run Immy maintenance on a schedule
- If the user requests software, see if there is a deployment for the software in Immy
- If the user mentions any software, go check the installed version as well as the latest version
- Not Immy specific - but if a known suggestion for the users issue involves a reboot - instead of asking the user to reboot and trusting them to do it...ask the user to reboot and if they say ok have Immy reboot the computer for them
- See if any recent deployments failed. i.e. you push out an update to 100 people for an LOB app and for some reason 5 installs fail. The user opens a ticket about LOB app it would be nice to see that an Immy session for LOB app failed in the last <number of days>
- List failed sessions in Immy for user or user's computer in the last <number of days>
- Detect outdated software. i.e. Chrome is 40 versions out of date. LOB app has to be on current version to run and the users app isn't the current version
- Get the public IP for the PC and see if it matches the public IP of the users office. i.e. you can't VPN in because you're at the office
- Automatically trigger a specific Immy script on all computers the user is associated with. i.e. I have an information gathering script I want to run that collects all the info techs normally check for
B
Brent Kenreich
Albert Lotito That was probably 10%. Feel free to contact me directly if you want to do a call and I can walk you through some things we do in ImmyBot for more ideas. It's likely someone on the ImmyBot side could help with this integration.