Integrations

Ability to access passwords and other information next to the Thread in the Thread platform so we don't have to switch platforms to look it up

We'd love to see an integration between thread and rewst!

Autotask uses a field for clients called Classification. It would be nice to be able to use this field to set flows and use it Magic AI decisions.

We would like to integrate NinjaOne into Thread to be able to get devices information, alerts and more. https://www.ninjarmm.com/ https://www.ninjarmm.com/dev-api/#devices

It would be very helpful to add access to the PSA audit trail while in Thread Inbox

The main integration of Datto RMM that we benefit from is the ability to remote directly into computers, from the assigned AutoTask ticket matching the user data. Being able to connect this functionality to inbox makes it a complete solution for our our team

As an MSP, I would like to be able to connect directly to DattoRMM for my remote monitoring and management tool

We would like a Brightgauge integration for Thread so that we can report on chat specific metrics in Brightgauge. Data synced to our PSA does not fully meet our reporting needs. For example, we would like to track the chats handled in inbox per operator, time spent in chat sessions, number of chats attended, closed to touch ratio, and first session resolution.

We were wondering if it was a possibility to integrate Thread with Intune.

Really needs to be added asap to be able to connect to all other MSP tools.