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Brightgauge
We would like a Brightgauge integration for Thread so that we can report on chat specific metrics in Brightgauge. Data synced to our PSA does not fully meet our reporting needs. For example, we would like to track the chats handled in inbox per operator, time spent in chat sessions, number of chats attended, closed to touch ratio, and first session resolution.
1
Liongard
Really needs to be added asap to be able to connect to all other MSP tools.
1
Halo PSA
3
Google Workspace
We would like to see a Thread integration with Google Workspace!
0
TimeZest Integration
0
Single-Sign On (SSO) login for Partner members
Azure AD for Inbox SSO: As an MSP, I need to integrate the Thread platform with our Azure AD deployment.
3
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under review
NinjaRMM
We would like to integrate NinjaRMM into Chatgenie to be able to get devices information, alerts and more. https://www.ninjarmm.com/ https://www.ninjarmm.com/dev-api/#devices
0
Open API chat GPT
Would like to have thread respond to questions from users and leverage open API/ChatGPT to provide an intitiL response and record to ticket for engineer to review or provide to client.
0
ConnectWise Sell
1
Thread Public API
We would like the Thread API to be made public so that we can integrate with the platform for reporting and automation purposes.
0
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