Bugs

Modifying the time of a "Real time note" section is exceptionally clunky and the cursor jumps around a lot. I find that modifying the time is extremely difficult as the cursor moves around and when editing time it changes the date. It feels really unnatural to have to type the middle digits and then backspace the other. I don't think it needs to have a major change just that the cursor needs to stop jumping around as much and only try and match a date after i finish typing

Can't delete time entry

We built leaderboards in Brightgauge to show who responded to and resolved tcikets each week. Since adopting Inbox, the Thread API user is showing for these metrics instead of our users. Would it be possible to get this data synced back with ConnectWise?

Attaching PDF is not showing up in email.

Having the ability to Email a different person in the thread that isn't the contact without having to change the ticket contact.

Would like to search all channels that are in my organization.

Searching for a contact should only search contacts within the company the ticket is for, not the entire directory.

As an end user, when I've opened into my MSP's Teams app: If I send a message via Messenger, Teams will alert me of my sent message in the conversation list. This is annoying because I know that I've sent that message and don't need to be notified of this.

When a user submits an email ticket thread should be able to identify if the submission was fraudulent and the user's email is compromised. Currently Magic AI seems to not recognize this and it is commonly classified as a lower priority spam issue.

When technicians and users have shorter entries in the notes, thread incorrectly identifies the user as the technician and vice versa