Bugs

Searching for a contact should only search contacts within the company the ticket is for, not the entire directory.

As an end user, when I've opened into my MSP's Teams app: If I send a message via Messenger, Teams will alert me of my sent message in the conversation list. This is annoying because I know that I've sent that message and don't need to be notified of this.

When a user submits an email ticket thread should be able to identify if the submission was fraudulent and the user's email is compromised. Currently Magic AI seems to not recognize this and it is commonly classified as a lower priority spam issue.

When technicians and users have shorter entries in the notes, thread incorrectly identifies the user as the technician and vice versa

We built leaderboards in Brightgauge to show who responded to and resolved tcikets each week. Since adopting Inbox, the Thread API user is showing for these metrics instead of our users. Would it be possible to get this data synced back with ConnectWise?

On a weekly basis, my inbox client attempts to update itself, and forces me to close out of the client. Afterwards, the client crashes on restart, forcing me to reinstall the client from the website. Amazing that a company that builds an app for IT companies doesn't have a more solid built in auto-updater.

Tickets with a large number of related tickets merged in cause the Inbox app and website to slow down or even crash when attempting to view the parent ticket

Having the ability to Email a different person in the thread that isn't the contact without having to change the ticket contact.

Attaching PDF is not showing up in email.

When an image is included in a ticket, in Chatgenie the image appears blurry. When looking at the same image in Manage, it is clear and text is readable. Manage also allows for zooming in and opening the image externally. Would like to see these added as well.