Bugs

When a ticket is closed, the PSA sync re-adds the existing assignee to the thread, and Thread sends them a "You have been assigned Thread…" Slack DM even though the assignee never changed. There is nothing new for them to act on, so the DM is noise and misleading. Example Ticket: T20261005.0034 (internal id 301651012), Loring Smart Roast, Autotask Assignee: Cody Farrell (member id 1545656), assigned since early October 2026-10-29 10:17 PT: status set to Complete. The thread log shows "PSA added Cody Farrell to the Thread." Two Slack DMs arrived at 10:17: "Thread has been updated" card (Status: Complete). This one is expected and wanted. "You have been assigned Thread #T20261005.0034 for Faviola Ruiz from Loring Smart Roast." This one is the bug. Expected: Closure card only. No assignment DM when the assignee didn't change. Actual: The PSA re-adds the existing assignee on closure, and Thread treats it as a new assignment and sends the DM. Impact: Misleading alerts on closures. Turning off chat platform notifications would also remove the closure alerts users want, so there is no good workaround.

Tickets may have multiple resource assigned to a ticket so the search should be able to find those tickets where there are multiple resources assigned to a ticket. Searching the ticket owner only is very limiting. In the example below, there were 3 resources assigned to the ticket but AI can only see the one who is set as the Owner.

Currently, you can only filter by time and Thread. I would like to filter the logs by Flow to see how many times its called and what called it. It would also be nice to see how many times the flow has been called like the intents show.

The ticket description field is visible in the Thread UI but is not being returned in the API data, causing the AI title generator and Super Magic to be unable to read it. Expected Behavior: The ticket description/body should be accessible via the API and readable by Super Magic. Actual Behavior: The message body is empty in the API response, even though content is visible in the UI. This caused: The AI auto-title feature to fail with "not enough notes" Super Magic being unable to read the ticket description

Can't see black logos on black background!

Browsing on Threads, not posting or commenting and then my account was locked. It says it needs to send a verification code to my phone, so I wait, and the code never arrives. I try resending the code, and it still never arrives

Sending a snippet by email adds an additional line break, so the formatting is off

Attaching PDF is not showing up in email.

Since the reporting interface has been updated previous scheduled reports are producing the following error message when processing. They complete as expected but this error is new. The following query failed during a recent delivery of Service Team Performance & AI Usage: Query 10 queries without a Topic specified are restricted.

Searching for a contact should only search contacts within the company the ticket is for, not the entire directory.