Bugs

Sending a snippet by email adds an additional line break, so the formatting is off

We built leaderboards in Brightgauge to show who responded to and resolved tcikets each week. Since adopting Inbox, the Thread API user is showing for these metrics instead of our users. Would it be possible to get this data synced back with ConnectWise?

When a member is added to a ConnectWise 'ticket', users can remove that member by either: Marking Done Trash Can As a user, I'd prefer that members are removed via the Mark Done path. Marking Done allows the member to roll off the thread while still preserving the assignment history. Having this audit trail allows techs to more easily review which members helped resolve a thread when similar future ones emerge, among other use cases.

Searching for a contact should only search contacts within the company the ticket is for, not the entire directory.

As an end user, when I've opened into my MSP's Teams app: If I send a message via Messenger, Teams will alert me of my sent message in the conversation list. This is annoying because I know that I've sent that message and don't need to be notified of this.

Spacing/ line breaks in message sent from Autotask does not look good in Inbox

user got an error in teams and could not talk to me through chat genie

Can't delete time entry

When I attempt to type two numbers, such as "15", it only actions the first. Further, I'm not able to select times in the future.

Since Thread completed its brand migration, there are still elements within the product line where the ChatGenie logo, brand name, and style guide is being referenced. Having ChatGenie referenced within a Thread product introduces user confusion and slows down adoption, training.