Bundle/Merge Functionality | Feature Requests

Bundle/Merge Functionality

complete

Danielle Vickstrom

Beta currently provides a "write" merge permission but does not include a separate bundle permission needed for bundle and merge workflows.

July 10, 2026

Amine Elkinani

updated the status to

complete

Super Magic can now bundle tickets as well as merge them (Oct 16, 2026, ConnectWise). Bundling links child tickets under a parent and keeps them open. Merging closes the children and moves their conversation into the parent. Just ask Super Magic which one you want.

Learn more: https://docs.getthread.com/super-magic/super-magic-tool-reference