Feature Requests

Partners need a comprehensive, step-by-step guide for fully removing Thread from a client environment. This should cover disabling Messenger, removing all integrations (including Microsoft Teams), unregistering tenants, purging Thread data, and best practices for cleanup. The checklist should address common errors like 'Tenant not found' and ensure no lingering Thread functionality or notifications remain. This would help MSPs confidently offboard clients and avoid residual issues.

Request the ability to export a CSV from Analytics showing, for each engineer: the number of tickets where Ask Magic was used and the total number of prompts submitted. The report should allow selection of a date range and be available on demand. For now, on-demand access is sufficient, but ideally this would be a metric in Analytics with date range selection. This would help track and compare Ask Magic usage across the team more effectively.

I would like a metric to show me the wait time for clients per ticket