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Feature Requests

SMS texting chat support
As an MSP I would like to support my clients from their SMS.
17
·
in progress
Add the ability to color code statuses in Inbox for easier selection
Add color coding for statuses in inbox when selecting
0
Show default work role and work type when editing time entry
0
Support Duo for inbox app
We use duo for push notifications and authenication codes and want to be able to use that with the desktop app for inbox.
0
Option to customize my notifications
Currently, thread sends a notifications to inbox as well as the email whenever there is a new response to a thread. There should be an option to choose only one of them or being able to manage the behavior how a specific thread should notify me.
2
·
in progress
Teams reactions in messages
We would like to be able to see client emoji reactions to messages in Thread from Teams
5
Mobile Application
Build out the mobile application for end users & partners
3
Edit or Delete Internal Notes or Replies
Need the ability to edit or delete internal notes or replies from within Thread. Right now, if someone deletes a note in the PSA, it doesn’t reflect in Thread Inbox—which ends up confusing the techs since the info still shows up there.
0
Add support for different date formats
0
Ability to add an email address (or non-company CW contact) in CC to a ticket from Inbox
Use case: adding an external vendor where they aren't setup as a contact under the company in CW.
5
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