Copilot: Auto-recommend a new summary for low-context initial summaries
planned
M
Marc Rosa
planned
M
Marc Rosa
Merged in a post:
Ability to automatically modify the summary based on the end user's summary and initial description
J
Joel Kino
For example, we have certain conventions for naming our ticket summaries. Our techs are currently having to manually update the service summary after reading the end user's summary and initial description
M
Marc Rosa
Merged in a post:
Use CoPilot to write the subject
A
Amit Donenfeld-Peled
We should have CoPilot to analyze the first message that opens the thread, use the output as the thread name and inject the actual message to be the description of the actual ticket. this would help making concise thread names which will help on the ticketing systems.
M
Mark Alayev
under review
A
Albert Lotito
hmm... isn't the first message usually something to the effect of
"Hi, thank you for reaching out, how can I help you?"
Would it make more sense, in CW Manage, to analyze the note marked "issue"?