Holiday and Out of Office Hours-Aware Triage Agent | Voters

Holiday and Out of Office Hours-Aware Triage Agent

Danielle Vickstrom

Triage Agent to recognize and account for holidays, making sure the Triage Agent responds accordingly if out of office hours or user's submit requests during holidays.

Created by Bryan Chapman

June 10, 2025

Ricky Balmaceda

Merged in a post:

Magic Agent should follow business hours

Brandon Fox

Magic agent should be customizable to only engage during business hours, or ability to add an "outside of business hours" message

6 hours ago

Brandon Fox

Thanks, Andy. It would be great if the Triage Agent would adjust it's messaging based on business hours. That way, people wouldn't be expecting support after-hours.