More malleable/customizable fields in addition to the support links on the Teams support page
Canny AI
Merged in a post:
Blank button type in Service Page support links
B
Brett Hendricks
We need to have a button type of blank to provide our users information without having them click or activate the link. Currently you have to have a Link, Phone or Email, but I want there to just be a label.
R
Ricky Balmaceda
Merged in a post:
Option to Remove Button Type from Support Link in Teams App
J
Josh Campbell
Currently, the support link within the Teams app requires a button type, which limits how it can be used. For clients who do not have the ability to make calls from their PC, the Phone button is non-functional and can cause confusion. Additionally, there are instances where the support link is better suited for non-interactive use, such as sharing announcements or office closure messages for holidays, where no button is needed. It would be helpful to have the option to remove the button type entirely, allowing the support link to serve as a purely informational post. This would provide greater flexibility, improve the user experience by removing unnecessary or unusable actions, and allow the support interface to double as a communication tool for updates and important notices.