Missed SLAs will be a thing of the past: in a product update later this quarter, Inbox users will be able to see both response and resolution SLAs for a given thread - and respond in a timely manner.

Stay tuned for future updates and an upcoming release - thanks all.

We are working on a new internal engine that will be able to fire events when SLAs are violated. This is a bit of a heavy lift but we are working towards it.