John Rediker
The ticket description field is visible in the Thread UI but is not being returned in the API data, causing the AI title generator and Super Magic to be unable to read it.
Expected Behavior: The ticket description/body should be accessible via the API and readable by Super Magic.
Actual Behavior: The message body is empty in the API response, even though content is visible in the UI.
This caused:
  • The AI auto-title feature to fail with "not enough notes"
  • Super Magic being unable to read the ticket description