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Closing a ticket in Autotask does not close it in Inbox
in progress
A
Amit Donenfeld-Peled
- A client reaches out via chat.
- We work on the issue and close the ticket on Autotask (it converts from a chat to remote/ email support in many cases).
- We close the ticket on AT (mark it complete). But Thread still shows it open and not syncing that ticket status. We have to close/ mark it complete again on Thread.
L
Luiz Pedone
in progress
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