new
Inbox 1.7
New and improved for
Views
and Insights
- 📈 Layer & retain filters in Insights: Clicking on an Insights chart now applies a Personal Filter, letting you stack multiple filters at once for deeper analysis using Insights or Views filters. Insights-applied filters also stay in place as you navigate to other views—so you can move across Inbox without losing your selections.
- 🎫 Filter by Ticket Category in Autotask: Autotask workspace users can now refine results with a Ticket Category filter for faster, more precise views.
- 🌍 Create Date filter respects timezones: The Create Date filter now matches your workspace’s timezone instead of defaulting to EST—making it easier for global MSPs, especially in APAC, to work in local time.
Other improvements
- Inbox users can now update the configuration field while viewing a thread or directly from the Contacts page. The dropdown input is now easily accessible—no more hidden menus behind the sidebar