new
Inbox 2.16

📥 Import existing open tickets into Inbox
Admins can now bring open tickets from their PSA into Inbox during onboarding, so teams can hit the ground running.
Here’s what’s new:
Import by board: Choose which boards’ open tickets to include.
Import existing tickets: Select how far back to bring in active tickets (last 30, 60, or 90 days).
Always up to date: After onboarding, new tickets from all boards will sync to Inbox automatically (just like today). The import only adds existing open tickets from the boards you select.
Available for all new partners during workspace setup only, across all 3 PSAs. 
This makes it easier for new users to start working in Inbox on Day 1, since any work already assigned to them will appear in "My Inbox".