Inbox 2.20

Admins can now set a default TimePad submission type for everyone in their workspace using Inbox and Pods - taking the guesswork out of logging work and keeping service patterns consistent across large service organizations.

These preferences apply to both Inbox and Pods users for complete customization.

This is especially handy for MSPs who share service insights with customers and want every technician standardizing with the same practices when adopting Inbox.

Admins can now filter and sort by common customer and license options on the Plans and Licenses page, making it easier to manage which customers receive automations.

For example, you can quickly drill down to active customers with recurring agreements for applying Thread licenses.