new
Magic 2.17
Magic Sentiment
Magic Sentiment
is officially live for all partners, introducing AI-powered mood tracking and actionable insights across every thread.Here’s what’s new:
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- Actionable insights:When a thread’s sentiment turns negative, you can now ask Magic why to see the reasons, summary, and suggested resolutions — plus an option to create a Flow for alerts.
- Flow templates:Prebuilt templates help teams track sentiment changes and automate notifications for both positive and negative experiences.
- Views and filters:Admins can now filter and group threads by sentiment score to monitor customer health and spot trends over time.
- Company sentiment:A new overview shows how each company is scoring across all their conversations.
Sentiment scoring turns every interaction into measurable feedback, helping teams understand tone, act faster, and strengthen customer relationships.
Other Improvements:
Triage Agent
now parses inline screenshots/images embedded in emails
, not just attachments.Previously, this limitation meant the agent was missing a lot of valuable context from emails, leading to a poor triage agent experience. With this update, even small details shared via pasted screenshots are now recognized, making for a smoother, more accurate triage agent conversations.
A small improvement with a big impact.