new
Magic 2.25

✨ Listening Mode: Timeout Fallback option now available ⏳
Since launching Listening Mode in February, results have been strong: timeout rates dropped from 50% to 0%, overall success rates jumped from 41% to 68%, and tech handoff rates improved by 39%. Listening Mode remains the recommended default for all AI Pro workspaces.
We know every workspace transitions at its own pace. To support that, we've added a Timeout Fallback toggle in Triage Agent → Settings → Post-Triage. This option lets you continue using the previous inactivity behavior while your team gets familiar with everything Listening Mode has to offer. When you're ready, simply switch it off to take full advantage of the new experience.
We encourage all partners to use Listening Mode for the best experience.
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🧠 Client Intelligence: Knowledge Base management controls 🎛️
We've added new admin-level controls to help you manage your Client Intelligence Knowledge Base more effectively.
Delete a single client's Knowledge Base"
 Need to start fresh for a specific client? From the Client Intelligence page (Inbox), click the menu on any client row and select Delete Knowledge. This wipes all Knowledge Base articles for that client, letting you rebuild from scratch.
Delete all Knowledge Base articles:
 For a full reset across your entire workspace, head to Intelligence → Knowledge Base client access. At the bottom of the page you'll find a Danger Zone section with a Delete all Knowledge button. This removes all articles across all clients in one action.
Both actions are admin-only and irreversible, use them carefully. They're designed for situations where you need a clean slate, not for routine maintenance.