new
Magic 2.4
⏳ Reminder Agent – Automated Follow-Ups
Reminder Agent is here to help keep your queue clean and your team focused! It automatically follows up with end users when conversations stall — and can update thread statuses (like "Closed – No Response") if no reply is received.
- ✅ Eliminate manual follow-ups so technicians can focus on real issues
- ✅ Declutter open queues
- ✅ Standardize follow-ups with minimal setup
✨ What’s New?
- 🔔 Automatic daily follow-up messages for inactive threads
- 🕒 Send reminders once per day at a specific time (weekday-only or all days)
- 🎯 Post-reminder status updates
- 🛠️ Customizable reminder messages
- 👁️ Preview and test reminders on real threads before going live
- 📈 New Views filters to track scheduled, completed, or canceled reminders
📍 Where to Find It
You’ll find Reminder Agent under
Admin
> Magic AI
> Reminder Agent.
Simply toggle it
ON
, set your timing, tone, and status rules
— and you're ready to automate follow-ups!
🛡️ Reminder Agent is included with your Magic Agents license.