new
Magic 2.5

✨Chat with Magic just got smarter ✨​
Chat with Magic
 now have access to richer context across systems, helping technicians save time and reduce back-and-forth. Here’s what they can now see:​ 
📜 Ticket history
 of the contact and company
​
🛠️ Company configurations
 ​set in the PSA (hardware, etc.)
This means faster resolutions, more relevant responses, and less need to dig through multiple tools!
📍 Where to Find It
You’ll find Chat with Magic
 in Inbox
🌎 Available for all Partners using Magic AI ✨
.
✅ Instant Approvals, Powered by Magic ✨
Approvals
 now include a AI Approval Summary
 in the email
, giving approvers the key details up front—no need to log in
 and they can now approve or decline directly from the email.
🧠 AI-generated summary
 for fast decisions
📨 Quickly Approve/Decline 
from your email
This means fewer delays, faster help for end users, and smoother workflows for everyone.
🌎 Available for all Partners using Inbox and Approvals