new
Magic AI 2.0 ✨

📢 Approvals Now Available in Inbox! 🚀
Technicians can now request approvals directly from Inbox
 without relying on Magic Agents or pre-configured intents! This update brings more flexibility and efficiency
 to the approval workflow, allowing real-time approval requests within conversations.
🔹 What’s new?
Request approvals manually
 from Inbox using /approval
 or the Action button.
Select approvers based on Contact Type (ConnectWise, AutoTask
) or specific contacts
.
Approvers receive notifications via Teams, Messenger, or email
 and can approve/decline with a simple click.
Track approval status directly in Inbox → Approvals
, with filters for Pending, Approved, and Declined.
How to use it:
1️⃣ Open a conversation in Inbox
.
2️⃣ Type /approval
 or click the Action button > Request Approval.
3️⃣ Select approvers (Contact Type or specific contacts).
4️⃣ Preview and send the approval request.
5️⃣ Approvers are notified and can approve or decline instantly.
.
🔹 Additional Updates
Approval Tracking in Inbox:
 The Approvals section now lets you filter by Active and Completed approvals, making it easier to manage requests.
ConnectWise & AutoTask Support:
 Fetch Contact Types (CW) and User Defined Attributes (AT) for streamlined approval workflows.
Multi-Platform Notifications
: Approvers can approve requests via Teams, Messenger, or email without logging into Thread.
This update eliminates approval bottlenecks, improves decision-making speed, and keeps technicians in the flow of work. 🚀
🌎 Available for all Partners using Inbox ✨
.
📢 Magic Agents Now Support Approvals for ConnectWise & AutoTask! 🚀
Magic Agents can now automate approval workflows
 for ConnectWise and AutoTask partners, streamlining decision-making and ensuring compliance without manual intervention.
🔹 What’s new?
Automated Approvals:
 Approvals can be triggered automatically by Magic Agents based on predefined intent rules.
ConnectWise Support
: Fetch Contact Types from ConnectWise to determine approvers dynamically.
AutoTask Support: Use User Defined Fields (UDF)
 to assign approvers.
Multi-Platform Notifications
: Approvers receive notifications via Teams, Messenger, or email 
and can approve in one click.
How to use it:
1️⃣ Navigate to Admin → Magic AI → Agent → Catalog Tab.
2️⃣ Select an Intent
 and enable Approvals
.
3️⃣ Choose Contact Types
 to determine approvers.
4️⃣ When an intent matches a request, an approval is triggered automatically.
5️⃣ Approvers are notified and can approve
 or decline instantly.
🌎 Available for all Partners using Magic Agents ✨
.
Inbox Just Got More Conversational! 💬🚀
We’re making Inbox feel more like a chat than ever before! 🎉
🔹 AI Logs Are Now Grouped:
 No more clutter! AI-generated actions are neatly grouped, keeping conversations clean and easy to follow.
🔹 New Message Bubbles
: Messages now have a sleek chat bubble design, making interactions feel more natural and intuitive.
This update brings a smoother, more conversational experience to Inbox—because Inbox is a chat, not just a ticketing system!
🌎 Available for all users in Inbox ✨