Microsoft Teams Multi-Thread support
Microsoft Teams Multi-Thread support is now live for
General Availability
in all workspaces for new customer deployments.Thread’s Microsoft Teams Service app makes it easy for contacts to request help and manage multiple service requests within Teams. Each request gets its dedicated “thread” (Teams Group Chat), keeping conversations clear and organized so that contacts can easily follow up, get answers, and stay informed.
- Multi-threading: Keep support conversations organized with separate chats.
- Team collaboration: Add teammates anytime—data stays in sync.
- One-click approvals: Approve requests instantly within Teams.
How to use it
- Navigate to Admin -> Clients
- Select a customer who doesn't yet have a MSFT Teams Service app deployment
- Select Microsoft Teams from the Client Connect page
- Follow all instructions beginning from Choose an App to installpage
🌍 This is available for all Workspaces for end customers without an existing Microsoft Teams deployment. Existing deployment upgrades will be coming soon.