You can now customize what their voice agent says to sign off at the end of a call, instead of the default goodbye.
What's new
- Custom farewell field: set your own closing message per voice agent
- Works across flows: applies consistently to Attendant, Overflow, and Attendant → Overflow handoffs
- Reset to default: revert to the standard farewell anytime with one click
Where to find it:
Voice → Agents → select an agent → Overflow/Attendant SettingsNotes:
- Existing agents keep the default farewell unless a partner sets a custom one.
- Per-agent setting — changes apply only to the selected voice agent.
Attendant:
Overflow:
