new
Inbox
Voice
Admin
🎉 [Voice AI] Outbound Calling is LIVE
Technicians can now place calls directly from Thread Inbox — recorded, transcribed, and dropped into the ticket automatically.
- Click-to-call from the contact panel
- Your caller ID displayed to customers regardless of what number your tech calls from
- Recording + transcription directly in the ticket
- AI summaries and Super Magic transcript access
- Pause/resume transcription anytime
How to Configure
Admin setup
- Create an Outbound agent in Admin
- Add and verify at least one caller ID number
- Toggle outbound calling on
Making calls
- Click to call from the contact panel in Inbox
- Select your agent, caller ID, and the number you want to be reached at
- Click Place Call — Thread rings you first, then connects the customer
Techs can call from any number — direct line, extension, or personal device — and still display your verified main number to customers.
Check out the help docs here.
TIP
: Before making any outbound calls, re-sync your Members and Contacts to have the most accurate contact information.Watch the demo: https://www.loom.com/share/bb92b1d011f145009d879e7a9a19b6d6