Magic Agents Now Support Image Recognition
Contacts can now upload images directly in the chat while reporting an issue or submitting a request, and Magic Agents will automatically process the images to assist with faster resolutions. This new Magic AI-powered feature is here to improve troubleshooting and technician handoffs.
With Image Recognition for Requests:
- Context Extraction: Magic Agents analyze uploaded images to extract key details related to the request.
- Intents Compatibility: Intents can now include mentions, prompting users to provide additional information, such as screenshots about the issue, for better resolution outcomes.
- Seamless Handoffs: Common issues are automatically identified and addressed based on the image. Magic Agents provide technicians with all extracted details to ensure quicker resolutions.
How to Get Started
- Ensure Magic AIandMagic Agents are enabledin your account.
- Once enabled, it works automatically. Contacts simply upload images while submitting requests.
🌎 Available now for all Partners with Magic Agents ✨
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NEW: Auto-categorize Ticket Type in Autotask
Autotask Partners can now automatically categorize the "Ticket Type" field along with "Issue Type," simplifying workflows and improving organization for those using both category fields.
To get started:
- Admins can navigate to Admin > Magic > Categorization,
- Select Ticket Type
- Add plain-language instructions for any field.
Magic will auto-categorize both fields when there is at least one definition set for Ticket Type.
🌎 Available now for all Autotask PSA integration Partners ✨