New: Filter by status
Planner users can now filter threads by status, making it easier for users to review and prioritize threads based on where they are in their service journey.
We've learned from Partners that filtering goes well beyond Planning actions and that Planner gives Dispatchers a high-level view of threads that need action. Filtering by Status lets Partners better "manage by exception".
Bug fixes
  • Planner users can now select any start or end date value when creating a plan instead of being locked into an existing range.
  • Planner users will no longer see a default
    channel displayed in cards within the Triage swimlane.
  • Planner users who scroll through multiple member swimlanes can more easily distinguish Triage threads from threads behind the Triage column.
  • Planner’s plan dropdown field is simpler and supports smarter plan recommendations.