new
Week of Nov 25th 2024: Magic Agents - Parent Company Visibility for Autotask

Magic Agents: Parent Company Intent Visibility for Autotask!
Admins can now configure intent visibility
 in Magic Agents using the Parent Companies field for Autotask
. This enhancement offers more flexibility and precision in defining which client groups can access specific agents or intents.
Previously, admins could only choose between "All Clients" or "Specific Clients". Now, intent visibility can be tailored using the Parent Companies field in Autotask for improved customization and control.
Getting Started
Go to Admin
 > Magic AI
 > Agent tab
 > Select Intent
 or Create New.
Under "Who can see this?
" choose Parent Companies
.
Select the relevant Parent Companies
, save, and you're good to go!
Note: Parent relationship is not automatically synced for Autotask. So to properly use this filter, first Companies should be synced manually in Admin.
🌎 This feature is now available for Autotask users in Magic Agents Beta!✨ 