Canny AI
Merged in a post:
Conditional Logic Blocks in Flows
H
Haniyeh QahriSaremi
Overview:
- Proposal to enhance Flows with the capability to include conditional logic blocks.
- Aimed at evaluating conditions to dynamically determine flow outcomes.
Objective:
- Facilitate the operation from within a single flow tree rather than creating multiple flows.
Benefits:
- Simplifies process management by reducing the need for separate flows for each condition.
- Enhances customization and efficiency, delivering tailored responses to diverse client requests effectively.
Example Use Case:
- Streamline client-specific onboarding processes by directing appropriate documents based on conditions like client identity.
K
Kristof Orts
Merged in a post:
Flowchart-Style Logic and IF Functions in Flows
J
Josh Campbell
I would like the Flows feature to support a more flowchart-style logic structure, including the addition of IF functions alongside the existing AND/OR options. Currently, when a ticket is entered, I can apply one filter, but I am unable to create conditional branches where different actions occur IF specific conditions are met. This limitation forces me to create multiple separate Flows and additional statuses within ConnectWise Manage, making it more complex to maintain.
Requested Enhancements:
Flowchart-Style Visualization – Allow users to create branching logic visually, similar to a decision tree.
IF Conditional Logic – Enable multiple conditional filters within a single flow, so actions can be triggered dynamically based on different conditions.
Nested Conditions – Support for multiple layers of conditions (e.g., "If A happens, then do X, otherwise check if B happens and do Y").
Simplified Management – Reduce the need to create multiple Flows and new statuses by allowing all conditions and actions to be handled within one Flow. This would make it significantly easier to update and maintain if changes are needed.
J
Jesse Spencer
This logic within Views would also be much appreciated!