Ability to change autotask ticket type | Voters

Ability to change autotask ticket type

complete

Ryan Robinson

We would like the ability to change ticket type in Inbox, in the same location you can change issue type and sub issue types. We differentiate between service requests and break fix using this field.

July 18, 2023

This post was marked as

complete

Marc Rosa

marked this post as

in progress

Exciting news: We're currently working through the ability to change Ticket Type in Inbox for Autotask integration Partners! This is one of our more common asks given that the field is typically required for Autotask PSA users.

Stay tuned for future updates and upcoming releases - thanks all.