Ability to disable ticket subject modification for alert tickets
C
Chris Brown
It would be ideal if it would be possible to turn of the subject modification feature for specific queues only - we have alert tickets generated by integrations and for tracking trends it would be prefered if it would be possible to prevent the modification of subject lines for these tickets.
M
Mark Puckett
If you are using CWM / PSA this is already a thing you can do in the agent. We found the same thing, so we disabled the processing where source = alerts or our board = alerts