Add the ability to define which technicians can receive calls for specific agents within the Voice AI Attendant. Customers want more control over routing so the system does not incorrectly assign calls to similarly named technicians. The current behavior can misroute calls even when the correct name is clearly recognized, especially after routing all calls through the Voice AI Attendant first. A configurable mapping or restriction system would reduce incorrect assignments by limiting which technicians are eligible for each agent’s calls.