Magic AI currently helps with ticket categorization and prioritization, but it does not automatically resolve tickets based on certain customer responses. In cases where customers indicate they are satisfied or explicitly request closure (e.g., "Thanks, please close"), AI could automatically resolve these tickets without manual intervention, saving time and streamlining workflows.

Request: Implement a feature where Magic AI can auto-resolve tickets based on specific customer responses or pre-defined triggers. This would enable the AI to detect when a customer signals that an issue is resolved and automatically close the ticket.