Allow Ticket ID Variable in Triage Agent Custom Prompt
in progress
Clare Leamy
Would like to allow for the Triage Agent to read ticket ID variables. Use case example: some partners would like to configure a "first response" set of rules for the Triage Agent that acknowledges ticket creation and provides the end user with their ticket number. This helps reduce adoption friction with end users who are accustomed to receiving traditional PSA ticket acknowledgement emails.
A
Amine Elkinani
marked this post as
in progress
A
Amine Elkinani
marked this post as
under review