Ask CoPilot: Integrate ChatGPT to provide troubleshooting instructions to user
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Marc Rosa
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I'm thrilled to share that
Ask CoPilot
, Thread's AI-powered assistant within Inbox, is now available for all Partners!With
Ask CoPilot
, you can ask open-ended questions, generate ideas, explore next steps, and collaborate on a thread using Artificial Intelligence powered by Azure AI.We find that
Ask Copilot
is particularly helpful to technicians who want to catch up with an in-progress thread after being mentioned or assigned ownership (try asking "Can you summarize this thread?").To get started, navigate to any thread within Inbox and select the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar. This lives just below the PSA Actions card.
Have any questions, ideas, or feedback? Let us know at help@getthread.com.
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Karl Nelson
Marc Rosa please let me know if the pilot is released yet, would like to join!
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Marc Rosa
Karl Nelson I'd love for you to test out Ask CoPilot! Navigate to any thread within Inbox and select the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar. (it lives just below the PSA Actions card).
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Karl Nelson
Marc Rosa: thanks for the heads up! trying this out now.
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Roni Johnson
Even if the bot only gets more information, it would be a great help to our techs.
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Marc Rosa
Roni Johnson: if you could wave a magic wand and have the perfect AI tool, what tasks would it accomplish or workflows could it help with?
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Roni Johnson
Marc Rosa: To start, it would be pretty cool if the AI could take the customer's reported issue (i.e. I can't get my e-mail) and provide our tech with a synopsis of potential troubleshooting steps/common causes. I would also like it to ask the customer to choose which of their devices is currently having issues. You know... the more information, the better. I can't wait until we can get our hands on it. :)
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Marc Rosa
This feedback is awesome, Roni Johnson. Would you be up for using
Ask CoPilot
and sharing feedback around how those kinds of prompts go with the assistant?Ex: Write out "provide me a synopsis of common causes"
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Anthony McMillian
I am ready for this!
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Marc Rosa
Anthony McMillian: we will absolutely enroll you when this is ready💯
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Marc Rosa
Anthony McMillian You're now enrolled! Give
Ask CoPilot
a go and let me know how we can make it better! Get started by navigating to any thread within Inbox and selecting the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar. (it lives just below the PSA Actions card).
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Marc Rosa
in progress
Get excited: We're developing an AI-engineered product that's designed to help techs troubleshoot questions and provide common guidance.
Want to join the beta for this new CoPilot capability when it's ready? Upvote or comment - we'll be sure to include you. 🚀
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Evan Dumouchel
Same boat here! Would prefer GPT to provide our team the underlying information to then relay to clients with a human-centric approach!
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Marc Rosa
Evan Dumouchel: You and your team are now enrolled in
Ask CoPilot
! Would love to hear how it goes.To get started, navigate to any thread within Inbox and select the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar (it lives just below the PSA Actions card).
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Evan Dumouchel
Marc Rosa: Amazing thank you!!
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Marc Rosa
Evan Dumouchel, let me know how it goes! You're more than welcome to message me at marc@getthread.com or head to getthread.com/help and ask for Marc
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Mark Alayev
under review
Hi Everyone! Thank you for the incredible votes here. We have started to work on this spec, and would love more information from you all. Are you thinking to have ChatGPT work directly with the end user for the troubleshooting? We were thinking a first interim step would be to have our ServiceGPT (powered by ChatGPT) provide troubleshooting steps for technicians!
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Rory Cooksey
Mark Alayev: I would start with the techs and then eventually work in where the service can empower the end-user. This is a tricky road. We don't want the end-user thinking we don't want to support them.
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Geoff Walton
Mark Alayev: Agree, tech's first please :)
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Mark Alayev
Rory Cooksey: That is exactly what we were thinking - we are going to save the customer facing AI for when it can automatically resolve something vs forcing them to do troubleshooting with an AI. We agree with this approach and have already started significant R&D work on this.
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Mark Alayev
Geoff Walton: Got it! We are working on it - you'll love what we have coming.
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Marc Rosa
Geoff Walton: You're now enrolled in
Ask CoPilot
! Give it a go and let us know how it works for your techs. Get started by navigating to any thread within Inbox and selecting the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar (it lives just below the PSA Actions card).
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Marc Rosa
You're now enrolled in
Ask CoPilot
! Give it a go and let us know how it works for your techs. Get started by navigating to any thread within Inbox and selecting the "Ask" button within the "Ask CoPilot" card in the right-hand sidebar (it lives just below the PSA Actions card).
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Reyna Monson
Love this
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Marc Rosa
Reyna Monson: Would love to hear how Ask CoPilot goes for you! In Inbox, navigate to any open conversation and select the "Ask" button within the Ask Copilot card - it'll be in the right-hand sidebar below PSA Actions.