Automatically move tickets to in progress status when replying to a thread | Voters

Automatically move tickets to in progress status when replying to a thread

in progress

Billy Turner

We would like a setting to configure an "in progress" status to automatically move threads to that status when we reply to a ticket, similar to how we can get auto assigned.

Created by Thread

November 29, 2022

Quinten van Noorloos

And into Complete when selecting add to resolution :)

Marc Rosa

marked this post as

in progress

Marc Rosa

marked this post as

planned

Albert Lotito

and into 'Assigned' status (or the local equivalent) when the ticket is first assigned.

Albert Lotito

LEt me clarify. 
tech grabs ticket:-> assigned
Tech first note:-> in progress
Send Resolution:->Compelted