Can Magic Agents automatically follow up on stale threads where we're waiting for a customer that's not responding
A
Abiud Guzman
We set up workflows in the PSA to follow up with customers on threads where we're waiting for a response from the customer.
Our techs also spend a lot of time chasing threads.
We'd love it if Magic Agents could proactively chase and follow up on our threads for us!
T
Tyler Mack
Needs to be based on a status like waiting on customer, so you need to have a status select and a age select from 1-7 days.