Example Flow:

1. Live Chat Submission

• Issue: Networking problem

• Action: Triage Agent creates a ticket and moves it to the Helpdesk board

2. Helpdesk Escalation

• Action: Ticket is escalated to the Managed Service Desk

• Flow Conditions: Board, Status, Team, or Subtype

• Magic AI Action: Generate ticket title & assign a specific technician

3. Managed Service Desk Escalation

• Action: Ticket escalates to Engineering via a separate flow

• Flow Conditions: Board & Status

• Magic AI Action: Generate an escalation recap & assign to another technician or resource team

Key Point: The same ticket triggers multiple flows across different boards, each performing Magic AI actions, without needing PSA Board Mapping.