Current behavior: Searching in the Client Portal only returns tickets in an open state. Closed and resolved tickets do not appear in results, even when searching by exact ticket number. The only ways to reach a closed ticket today are to scroll the Resolved list manually or to search the contact who submitted it and open their profile. Requested behavior: Portal search returns both open and closed tickets, ideally with the ability to search by ticket number directly, and a filter or toggle for ticket status in the results. Scope clarification: This is specifically about the Client Portal, not the Teams Service App available to all users. The portal is enabled selectively for decision makers who need visibility into all of their company's tickets, including historical ones. Ticket history is the primary reason those users access the portal, so search that excludes closed tickets undercuts the feature's core use case for that audience. This feedback came directly from the first customer on the portal beta within the first week of use.