Inside of ConnectWise Manage, at the top of every ticket you can see the line formatted as:

Service Ticket #[number] – [summary]

It’s great that within Inbox we currently have options to copy:

The ticket number only

The thread link

A link to Manage

However, when trying to discuss a ticket with someone outside of Inbox, it’s often helpful to have both the ticket number and summary together for context.

Example of desired output:

Service Ticket #1542233 - Request to Add New Ticket Closure Statuses in Accounting Board

Not everyone is near a computer or has access to Inbox or Manage, so having an easy copy option for ticket number + summary would provide context in messages, Teams chats, and emails—making communication about tickets much clearer.