Is there a way to change/prevent this?

If a ConnectWise ticket is worked entirely within Inbox, the ConnectWise ticket Audit trail shows the Source for every ticket event as ThreadAI rather than the technician. We have extensively developed PowerBI and BrightGauge analytics. One technician performance metric we track is ticket closure. For these tickets worked in inbox, it writes ThreadAI in the ConnectWise db closed_by field. So, if we use the Inbox, it prevents us from running analytics on technician ticket closure stats. Also, we use the ticket audit trail for non-repudiation. If there's a question about the ticket handling and performance, we can review the audit trail to see who did what. If the ticket was worked in Inbox, ThreadAI is the source of all audit events and we cannot verify who specifically performed an action.