Hi there. You can now override the default bot responses with your own custom greetings.

You can find this in Admin > Messenger > Settings

You can also override these settings on a per customer level under Clients.

Please let us know if you would like to see any improvements here. We are closing this for the time being!

Hi All! We have launched Actions in Flows! This allows for you to create custom responses from the Bot that is customer facing AND internal.

We have also gotten requests to be able to ask questions and record those answers - we would love to see if our first version is helpful for customers and if not, what do we need to add?