This request is for ‘Customer Updated’ checkbox (currently available in ConnectWise) to be surfaced directly within the Inbox interface as well. This feature would allow users to quickly acknowledge and clear notification statuses when a client replies to a ticket—especially when responses are low-impact (e.g., a simple “Thanks”).

Benefits:

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Reduces inbox clutter and notification fatigue caused by trivial client responses on closed tickets.

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Improves efficiency by letting users clear unneeded alerts directly from the Inbox with one click.