Customize the Out of Office Notification in messenger
Autopilot
Merged in a post:
Ability to Customize Default Offline Message in Web Inbox
A
Aaron Tuomala
Currently, the offline message displayed in the Web Inbox is a system default and cannot be modified. This feature would allow admins to fully customize the default offline message to align with their organization's specific language, tone, and operating hours. The customization should reflect the organization’s preferred communication style and accurately communicate expected response times or alternate contact methods.
- Improves customer experience by providing clear and relevant expectations for response times.
- Allows branding and tone consistency across all communication channels.
- Reduces confusion from static, generic system messages that may not match operational realities.
T
Todd Moss
Agree, our business is not offline, i feel like even if we can't customize this (option 1) then option 2 would be "we currently don't have any live agents available to chat. We will be available...."