Add more advanced filtering and scheduling capabilities to the Planner board. Users want status filters to apply across the entire board, not just the triage queue, so they can hide completed, on-hold, or waiting-for-user tickets and reduce unnecessary noise. There is also a request for separate filtering options for assigned users. Additional improvements requested include a combined ticket and calendar view with drag-and-drop scheduling based on existing calendar availability, and better HaloPSA integration so scheduled appointments automatically update ticket status to Scheduled and release SLA holds at the appointment time.