For Autotask partners, include Ticket Category and Ticket Type in Auto-categorization
R
Ricky Balmaceda
open
From Griff: ticket category for auto cat would be huge - also visibility of that field in inbox is blocking adoption for some partners
R
Ricky Balmaceda
complete
We’ve made updates that cover this request (sometimes in a slightly different way than originally suggested). Marking this as completed, but if there’s still more we can do here, please submit a follow-up request.
M
Marc Rosa
under review
M
Marc Rosa
in progress